Pay BillIndependent Health works with Carelon Behavioral Health to better address the behavioral health needs of members enrolled in our state programs (MediSource, MediSource Connect, Child Health Plus and Essential Plans). Carelon is a company of industry-leading behavioral health experts that serves more than 48 million people and is committed to helping individuals live their lives to the fullest potential.
Carelon now oversees all behavioral health benefit management services for our MediSource, MediSource Connect, Child Health Plus and Essential Plans. This includes oversight of the following processes and services:
- Appeals/grievances
- Care management
- Claims adjudication/ payment
- Member eligibility
- Prior authorization
- Provider network operating and contracting services
- Provider relations/member services
- Utilization review
Please note: Independent Health continues to oversee all behavioral health benefit management services for our Commercial, Medicare and Self-Funded lines of business.
How to contact Carelon
- Via the Web
- Home page
- eServices tool
- Via phone
- Provider Relations: 1-844-265-7592
- Authorizations, Referrals or Clinical Matters: 1-855-481-7038
- Claims: 1-888-249-0478
- Provider Contracting: 1-844-265-7592
- Member Services: 1-855-481-7038