Pay BillWelcome, and thank you for using Independent Health's website. We value the relationship we have with our members and are committed to protecting your information using industry best practices. This notice describes the information we collect from you when you visit our website and how we use and protect this information. Read more information about our legal duties and your rights as they relate to your health information.
View our mobile application security statement.
Information we collect
While using our website, we may collect the following information:
- Information you give us
For example, our secure log-in areas of our website require you to sign up for an account. When you do, we may ask for personal information, like your name, date of birth, identification number or email address. - Computer or device information
We may collect computer or device specific information, such as your hardware model, operating system version and mobile network information, if applicable. - Log information
When you use our website, we may automatically collect and store certain information in our system. This may include:- Your Internet Protocol (IP) address. This is the number that is automatically assigned to your computer or device whenever you connect to the Internet.
- The network provider you use to access the Internet (e.g. Charter Communications/Spectrum, Verizon, etc.).
- The Internet address of the website, if any, from which you came to our site.
- The date and time you used or accessed our website and how long you spent using the website.
- The pages you looked at or services you accessed.
- The name and version of your computer or device’s operating system and, if applicable, web browser.
- Location information
We may collect your location information that is available from your internet service provider. This location information is used only on an aggregate or de-identified level to analyze where visitors to our website come from. - Local storage
While using our website, you may ask us to remember the page you would like us to show when you log in. By selecting this feature, our website will store your choice on your computer or device in an encrypted file. - Cookies and Ad tracking
Our website uses cookies, invisible images (often referred to as tracking pixels), and related technologies. A cookie is a small file stored on your computer that stores user preferences and other information. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features may not function properly without cookies. To opt out of the ad tracking service, please visit: - Web Analytics
Our website utilizes multiple web analytics platforms, including Google Analytics. We may collect information on visitor interactions such as page views and feature usage through these platforms. In addition, our website utilizes Google Analytics Demographics and Interest Reporting. This feature captures demographic and interest information, like age, gender and affinity, about our website visitors using a cookie. We use the information collected by Google Analytics to help us understand the type of visitors to our website and to help improve our content. To opt out of these services, please visit:
How we use information we collect
We use the information we collect from our website to provide, maintain, protect and improve our website, to develop new websites, and to protect our members and our users. We do not share or sell your personal information with companies, organizations and individuals outside of Independent Health.
Our site uses cookies, invisible images and related technologies placed by us or third parties for a variety of purposes including to operate and personalize the website. When you view our website or an ad for Independent Health on other sites, third party advertisers may place or recognize a unique cookie on your browser. The websites and the advertisers may also use invisible images (often referred to as tracking pixels) to note which website pages you visit after viewing our ads. The information that is collected through the use of these images is used only to track responses to our advertising efforts and may also be used to track how you use the site and to target ads to you on other websites. The information collected may also be used for statistical purposes.
How we protect your information
Protecting your information that we collect from you is a top priority at Independent Health. We protect your information in the following ways:
- Encryption
When you visit our website, we require the use of a secure browser with encryption. Using encryption protects the information by scrambling it as it is sent from your computer or device to Independent Health and vice versa. It helps to keep your information secure and private. - System monitoring
We regularly review activity logs to identify potential problems. We have systems in place to automatically block and help prevent unauthorized access to your information from unknown or untrusted sources. We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems. - Patches
We update our systems frequently so that we are using current security technology. - Limited access
We restrict access to your personal information to Independent Health associates who need to know that information in order to process your request or maintain our website. Those that have access to your information are subject to strict confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.
Changes
Our website security statement may change from time to time. We will post any security statement changes on this page, and, if the changes are significant, we will provide a more prominent notice.
Contact
If you have any questions about this notice or the data we collect, please contact Independent Health’s Information Risk Office at (716) 631-3001 or 1-800-247-1466. Our office is open Monday through Friday from 9 a.m. to 5 p.m. You can also send us questions by e-mail to memberservice@servicing.independenthealth.com.
Revised: 03/05/2024