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What is MediSource?
MediSource is a New York State sponsored Medicaid Managed Care program for individuals with little or no health insurance who qualify for Medicaid. Independent Health’s MediSource plan allows you to choose your Primary Care Provider (PCP) and women can also choose an OB/GYN. Your PCP will provide your health care and refer you to other doctors if you need them. This PCP will provide most of the medical services you need, including checkups, shots, and treatments for illness.
For additional information, make sure to check out some of our Helpful Resources.
Are you eligible?
To be eligible for MediSource you must meet ALL the requirements below:
If you meet certain income, resource or disability requirements to be eligible for Medicaid.
You are a New York State resident and a U.S. citizen or fall within one of the many immigration statuses and live in Erie County.
If you are unsure if you are eligible, call one of our RedShirtsSM to find out more at (716) 505-8515 or 1-855-210-9930 (TTY: 711); Monday – Friday from 8 a.m. – 5 p.m.
Or apply through NY State of Health, The Official Health Plan Marketplace at 1-855-355-5777, TTY users call 1-800-662-1220.
Need to Renew?
We Make It Easy! Call Now to Renew.
This year, New York State will require you to renew your health plan. The last thing you need to worry about is losing your coverage. It's time for you to renew. Let us help!
Why Choose Independent Health?
As a member with Independent Health you get personalized service and the attention you deserve. Plus, Independent Health offers you benefits, including:
- A wide provider network, offering you plenty of choices and access to doctors.
- Help searching for a doctor, with access to our online Find a Doctor tool.
- Online member tools, where you can check your benefit summary, review claims and more.
- Wellness discounts at a wide range of community partners. Just show your member ID card!
- 24-Hour Medical Help Line lets you speak with a registered nurse anytime you have a health concern or can’t reach your doctor!
- More Quality You Can Trust. Ranked 5 Stars in the NYS Consumer Rating Guide for Medicaid and Child Health Plus Health Plans.
- We make it easy for you to get high quality care. Call an Independent Health RedShirt and we'll renew your coverage right over the phone!
Find a RedShirt
Select a convenient time at a location in your neighborhood to talk to a RedShirt about which plan option is right for you.
Plan Summary
Premium:
$0
Copayments:
Applicable for certain prescription services. Prescriptions are covered through NYRx, the Medicaid Pharmacy Program.
Benefits at a Glance
Lab Tests and X-rays
Emergency Room Services
Hospital Stays
Maternity Care
Occupational, physical and speech therapy (some limits apply)
Family planning and reproductive services, including HIV testing
Behavioral Health Services managed by Carelon Behavioral Health
Independent Health works with Carelon Behavioral Health to include Children's Treatment and Support Services (CFTSS) and behavioral services for Children and Youth Under Age 21.
If you are in Crisis, 24 hour Clinical Access is available to you. Please contact Carelon/Independent Health at 1-855-481-7038.
Transportation (Emergency and non-emergency)
Emergency and non-emergency transportation are covered by regular Medicaid.
To get non-emergency transportation, you or your provider must call Medical Answering Services at 1-800-651-7040. If possible, you or your provider should call Medical Answering Services at least 3 days before your medical appointment and provide your Medicaid identification number (ex. AB12345C), appointment date and time, address where you are going, and doctor you are seeing. Non-emergency medical transportation includes personal vehicle, bus, taxi, ambulette and public transportation.
If you have an emergency and need an ambulance, you must call 911.
For a complete description of benefits please see the MediSource Member Handbook.
Only available with Independent Health
Brook & Brook+
Personalized Health Support with Brook and Brook+, including Meal Planning and Nutrition Advice.*
Helpful Resources
- Find a Doctor
- Dental Providers
- MediSource Member Handbook
- Family Planning Handbook Insert
- Language assistance and Non-Discrimination Statement
- Brook+ Handbook Insert
- Rx Carve Out Handbook Insert
- Medically Tailored Meals - Handbook Insert
- Dental Benefit Update Handbook Insert
- Undocumented Non-Citizen Handbook Insert
- Children’s Home and Community Based Services (HCBS)
For more information about Medicaid Managed Care, call New York Medicaid Choice at 1-800-505-5678.
For more information about Medicaid, call New York Health Options at 1-800-541-2831.
To learn more about applying for health insurance through NY State of Health, The Official Health Plan Marketplace, visit www.nystateofhealth.ny.gov or call 1-855-355-5777.
* Brook+ is available to eligible Independent Health members based on an eligibility survey. One fitness tracker voucher will be provided per eligible member after 4 weeks of program participation.