Another reason why more people have chosen Independent Health for their Medicare Advantage coverage over the years than any other plan in WNY.*

Health and pharmacy services are rated.

Information is gathered from clinicians, member surveys and other trusted sources.

Ratings for health services are based on the following measures:

• Staying healthy: How often members got various screenings, vaccines and checkups.
• Managing chronic conditions: How often members got certain tests and treatments for long-term conditions.
• Health plan responsiveness: Member satisfaction with the plan.
• Complaints and appeals: How often members filed complaints about the health plan.
• Telephone customer service: How well the plan handles member calls.

Ratings for pharmacy or drug plan services are based on the following measures:

• Customer service: How well the drug plan handles member calls and appeals.
• Complaints and Medicare audits: How often members filed complaints about the drug plan.
• Member experience: Member satisfaction with the drug plan.
• Drug pricing: How well the plan prices prescriptions.
• Patient safety: How often members get prescriptions considered safer and clinically recommended for their condition(s).

Visit the Medicare website.