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About Independent Health
Helping WNY Get and Stay Healthy
As your local health plan, for over 40 years we have remained dedicated to improving the health and well-being for all of Western New York. It’s a commitment that we deliver through the RedShirt® Treatment – our promise of exceptional customer service. It’s who we are. As associates and as a company, and what we bring to our members, employer groups, brokers, provider partners and the entire community.
Our Roots Run Deep
Independent Health began in 1980, the culmination of a University at Buffalo graduate school project that determined the community could benefit from a health maintenance organization (HMO) model that focused on preventive care versus reactive care.
Today, Independent Health is recognized as an innovative health care plan with more than 1,100 associates serving nearly 380,000 members.
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“We are unwavering in our commitment to provide Western New York with outstanding health coverage and service. As a board-certified physician, I have long believed that when a health plan works closely with physicians, the system works better, resulting in better care and improved patient health.”
Michael W. Cropp, M.D., MBA
President and Chief Executive Officer
Meeting Members Where They Are
Good health and wellness takes a year-round, coordinated effort. Independent Health brings it all together. We work to provide the resources and value-added benefits needed to help keep everyone healthy, informed and engaged.
At Home
Healthy encouragement, support and access to your benefits are right at your fingertips with our MyIH app, along with programs and many apps.
At Work
Driving a healthy, more productive workforce through worksite wellness programs like FitWorks® and many incentive based programs.
With Doctors
Our relationships with primary care physicians, specialists and other health care providers help members receive better care and better outcomes.
Reasons to RedShirt®
The RedShirt Treatment is not just a slogan. It’s how we treat each other, and it drives everything we do to deliver better member service and the highest satisfaction in our region, if not the nation.
Another reason why more people have chosen Independent Health for their Medicare Advantage coverage over the years than any other plan in WNY.*
2 YEARS IN A ROW!
Independent Health was rated 5 OUT OF 5 In NCQA's Commercial Health Plan Ratings in 2023 & 2024.
Ranked 5 Stars in the NYS Consumer Rating Guide for Medicaid and Child Health Plus Health Plans.**
RedShirt® Treatment in Numbers
MEMBERS
are satisfied and would re-enroll with Independent Health.
According to the 2023 Independent Health Annual Consumer Stakeholder Study
OF MEMBERS
are satisfied and would re-enroll with Independent Health.
According to the 2023 Independent Health Employer Stakeholder Survey
OF MEMBERS
are satisfied and would re-enroll with Independent Health.
According to the 2024 Independent Health Broker Stakeholder Study
- 96slide
- 98slide
- 100slide
MEMBERS
are satisfied and would re-enroll with Independent Health.
According to the 2023 Independent Health Annual Consumer Stakeholder Study
OF EMPLOYERS
are satisfied and would recommend Independent Health.
According to the 2023 Independent Health Employer Stakeholder Survey
OF BROKERS
are satisfied and would recommend Independent Health.
According to the 2024 Independent Health Broker Stakeholder Study
Disclaimers
* Every year, Medicare evaluates plans based on a 5-star rating system. Per CMS enrollment data from 2011-2024.
** NYSDOH Medicaid
† Best Companies to work for New York 2023 survey